Castle Coachworks services
Recovery and Collection
Courtesy cars
Accident management
Estimation service
Equipment
Car repairs
Quality repairs
SMART repairs
our services
recovery & collection
courtesy cars
accident management
estimating service
equipment
repairs
quality
smart repair

professional approach
developing our services

We take pride in being the best, providing quality workmanship in a fast, professional manner whilst still maintaining a personal touch and keeping you, the customer informed throughout.

 

Everything from the removal of a minor scratch, bump or paintwork scuff to a major re-build can be undertaken at Castle Coachworks and to ensure that all manufacturer warranties remain intact, only genuine replacement parts are fitted.

 

Vehicle owners can relax safe in the knowledge that their Mazda, Mercedes-Benz, Mitsubishi, Audi, Volkswagen, Skoda, Seat, Jaguar, Land Rover or SMART car will be in safe hands and that all work performed will be carried out to the manufacturer's specification, in accordance with its new car warranty.

 

All members of the accident repair centre's staff receive regular update training from the Mercedes Benz, Mitsubishi, Mazda and Volkswagen Audi Group.

recovery & collection
developing our services

Castle Coachworks operate a 24 hour recovery service, should you need it please call 07850 276055.

 

Our recovery agent will recover you and your vehicle, drop you home / work and bring your vehicle to the garage for our estimator to cost up.

 

If your vehicle is drivable, we can arrange a collection / delivery of your vehicle, please call us for more details.

courtesy cars
developing our services

Castle Coachworks operate a fleet of 25 Courtesy cars. From a group A (Corsa size) to a Audi A1, Jaguar XF or Mercedes-Benz A Class.

 

These vehicle's are usually supplied free of charge to you / your insurer. If the accident was not your fault, we may be able to supply a like for like replacement vehicle.

 

If you drive a sports car, we should be able to provide you with one whilst we repair yours. Please contact us for more details.

accident management
developing our services

Castle Coachworks invest strongly in manufacturer training and equipment; we do not give discounts to insurers. This enables us to repair your vehicle as the manufacturer recommends, we know your vehicle and how it's made.

 

When you contact your insurer to make them aware you need a repair they will go in to "automatic pilot" and try to push you towards their approved repairer. Their reason for this is to gain discounts from that repairer. Their repairer may be approved for them, but highly unlikely that they will be Mercedes-Benz, Mitsubishi, Mazda, Jaguar, Land Rover or Volkswagen Audi Group approved.

 

It is your right to choose who repairs your car. You will still get a courtesy car, you do not need 2 estimates, and your repair will still carry a guarantee. Just ask your insurer for a claim number and we can do the rest, you can sit back safe in the knowledge that Castle Coachworks will carry out your repair.

estimating service
developing our services

Once you have notified your insurer of an accident they will require a repair estimate.

 

Castle Coachworks have the latest estimating system in Audaenterprise Gold (Global Claims Centre). This bespoke system is recognised by all major insurers. We will take digital images of your vehicle, add them to a fully costed estimate and send this electronically to your insurer, they will have all they need in an instant, no need to wait for the post, or send out an engineer to inspect your vehicle!

equipment
developing our services

We repair your vehicle how the manufacturer dictates, not your insurer.

 

To gain our approvals Mercedes-Benz, Mitsubishi, Mazda, Jaguar, Land Rover and Volkswagen Audi Group require their repairers to have the latest most up to date equipment. We have the latest inverter spot welding equipment, laser wheel alignment, infra red paint drying, estimating systems, and most importantly for you we only use manufacturer approved parts, paint and materials.

repairs
developing our services

Knowing that your vehicle has been repaired by factory trained repairers is a huge plus, you are safe in the knowledge that all repairs are carried out as the manufacturer requires.

 

Should your vehicle be involved in a second accident, it will keep you safe a second time. Being Mercedes-Benz, Mitsubishi, Mazda and Volkswagen Audi approved gives Castle Coachworks the advantage of working with the manufacturer gaining all the latest knowledge of how your vehicle should be repaired.

 

All paint work is carried out in our environmentally friendly spray booths, using manufacturer approved paint systems to keep your warranty in place.

quality
developing our services

Our reputation has been built on quality.

 

Whilst your vehicle is going through the repair process, quality is monitored throughout. At the end of the repair your vehicle is road tested (If required) checked and cleaned ready for you to have back.

smart repair
developing our services

Castle Coachworks is at the forefront of the S.M.A.R.T Repair industry, working closely with our chosen suppliers stretching S.M.A.R.T Repair boundaries as we strive to offer our customers the very best in service, quality of repair and after sales support, all offered at a competitive price.

 

Historically, damaged vehicles were sent to traditional Bodyshops for all cosmetic repairs – no matter how small. This resulted in vehicles being away from the forecourt for up to a week whilst repairs were completed, thus eliminating any chance of selling the vehicle.

 

The S.M.A.R.T Repair industry has taken significant strides forward in the last 10 years in key areas such as embracing technology, developing state of the art specialist equipment, striving to develop increasingly efficient (thus reducing waste) consumables and paint programmes whilst recognising and conforming to new legislative health & safety requirements.

leading the way
in accident repair
in the county of Northamptonshire